IMPORTANT NOTICE
The content of this page has been generated by automated translation. This translation is provided for informational purposes only and may contain inaccuracies or errors. In the event of any doubt, discrepancy, interpretation issue, or dispute, only the original French version shall prevail and be deemed authoritative.
PURPOSE AND SCOPE
The website https://www.saint-antoine-hotel.fr is operated by THABOR HOTELLERIE, a limited liability company (SARL).
These General Terms and Conditions of Online Sale apply to all bookings made by a customer via the website http://www.saint-antoine-hotel.fr, subject to specific conditions applicable to certain rates, and excluding bookings made for groups reserving more than 10 rooms. Any booking made through the website implies prior consultation and unconditional acceptance of these General Terms and Conditions of Sale.
The customer declares that the booking is made for their personal needs. Accordingly, their right of use is strictly personal and may not be assigned or transferred. The rates indicated on the website are non-commissionable.
External links available on https://www.saint-antoine-hotel.fr directing users to third-party websites shall not engage the liability of THABOR HOTELLERIE.
PRICES
Unless otherwise stated, all prices displayed on this website are expressed in euros, inclusive of VAT, per room and per night, for a specified number of occupants and for the selected date.
Unless otherwise specified, additional services (breakfast, half-board, parking, etc.) are not included in the listed prices.
Tourist tax, applicable per municipality, is not included in the displayed prices. It is available for consultation at the hotel and must be paid on site.
BOOKING CONFIRMATION
Online bookings are confirmed by the automatic sending of a confirmation email summarising the details of the reservation.
If you do not receive this confirmation, please contact our reservations team at +33 (0)2 23 44 33 33, by email at reception@saint-antoine-hotel.fr, or via the Contact section.
BOOKING, CANCELLATION AND AMENDMENT BY THE CUSTOMER
Unless otherwise expressly provided in the specific conditions applicable to certain rates, bookings may be cancelled or amended by the customer up to 48 hours prior to the scheduled arrival date, either by telephone or via our website.
All bookings made via https://www.saint-antoine-hotel.fr are non-transferable and may not be resold to a third party or via any other website.
The hotel shall charge the customer for the first night of the stay in the following circumstances:
- failure to check in on the scheduled arrival date without having cancelled at least 48 hours in advance;
- cancellation less than 48 hours prior to arrival;
- departure on the same day as arrival.
The booking takes effect from 12:00 noon on the day of arrival and ends at 12:00 noon on the day of departure.
A booking shall be deemed valid after the recording of the customer’s credit card type, number, expiry date (valid at the time of stay), and the name appearing on the card.
Any complaint relating to a booking must be submitted to the hotel within 24 hours following the date of reservation.
CANCELLATION AND MODIFICATION BY THE HOTEL
In the event that no rooms are available upon the customer’s arrival, or in cases of force majeure, the hotel reserves the right to arrange alternative accommodation under the best possible conditions. In such cases, any transfer-related costs shall be borne by the hotel, and the customer shall not be entitled to any compensation whatsoever.
The hotel may be released from, or suspend, its obligations if it is unable to perform them due to events beyond its control, including but not limited to force majeure events such as total or partial destruction of the hotel, strikes, disasters, fire, internal or external technical incidents, or any event preventing the proper provision of services.
GUARANTEE AND SETTLEMENT OF YOUR STAY
At the time of booking, the customer provides their banking details as a guarantee, except in the case of conditional rates or special offers subject to specific terms (see the specific rate conditions on the website).
Payment for the stay and any additional services shall be made at the hotel during the stay, except where special rate conditions apply. If payment is made in a currency other than that of the customer’s country of residence, any exchange fees shall be borne by the customer.
PRIVACY AND DATA PROTECTION
THABOR HOTELLERIE uses a service provider, AVAILPRO, to manage the online booking process. A confidentiality agreement has been concluded between THABOR HOTELLERIE and AVAILPRO to ensure the protection of data transmitted during the booking process.
The information requested during the booking process is necessary for recording and confirming the reservation.
Unless otherwise objected to by the customer, THABOR HOTELLERIE may, following the stay, use the customer’s email address to send newsletters, promotional offers, or invitations to complete an online satisfaction survey.
In accordance with French Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms (the “Data Protection Act”), this website and the automated processing of personal data have been declared to the CNIL (declarations numbers listed). Users are informed that the information provided via forms is necessary to process their request and is intended exclusively for THABOR HOTELLERIE, as data controller, for administrative and commercial purposes.
Pursuant to Article 34 of the Data Protection Act, you have the right to access, modify, rectify, and delete your personal data. THABOR HOTELLERIE undertakes not to sell or transfer such information to third parties.
COOKIES AND TRACKING TECHNOLOGIES
We may place one or more cookies on your device. These files record information relating to your browsing activity on our site (pages visited, date and time, etc.).
This information may be used during subsequent visits to provide a personalised browsing experience and offer services tailored to your needs.
For further information on the use and management of cookies, please refer to the dedicated section on cookie management.
You may object to the storage of cookies by adjusting your browser settings. For more information, please consult your browser’s documentation or help section.
RATE CONDITIONS
These terms supplement the General Terms and Conditions of Sale. Please note that the rates displayed on http://www.saint-antoine-hotel.fr are non-commissionable.
1. UNCONDITIONAL RATES
STANDARD RATE – BEST AVAILABLE RATE
This rate may be cancelled or modified free of charge up to 4:00 p.m. on the day of arrival, exclusively via the website.
The hotel shall charge the first night of the stay in the following cases:
- failure to check in on the scheduled arrival date without cancelling before 4:00 p.m.;
- cancellation after 4:00 p.m.;
- departure on the same day as arrival.
The booking is confirmed upon recording the customer’s credit card details (type, number, expiry date, and cardholder name) as a guarantee.
2. CONDITIONAL RATES
NON-CANCELLABLE AND NON-MODIFIABLE RATES
These conditional rates are strictly non-cancellable and non-modifiable. Upon confirmation of the booking, the hotel reserves the right to charge the full amount of the stay to the customer’s card.
Such rates are non-changeable, non-exchangeable, and non-refundable upon confirmation.
The booking may neither be cancelled nor modified, regardless of the reason. The full amount of the stay shall be charged, even in the event of non-use of the room.
The booking is confirmed upon recording the customer’s credit card details, which shall serve as the means of payment.