General Terms of Sale
PURPOSE AND SCOPE OF APPLICATION
The www.saint-antoine-hotel.fr website is operated by SARL THABOR HOTELLERIE.
These General Terms of Sale apply to all bookings made by a customer on the www.saint-antoine-hotel.fr website, subject to the special conditions that apply to certain rates, and excluding bookings made by groups for more than 10 rooms. By making a booking on www.saint-antoine-hotel.fr, users acknowledge and accept these General Terms of Sale.
Customers' declare that the booking is made for personal purposes. Accordingly, their right to use their booking remains strictly personal and non-transferable. The rates published on www.saint-antoine-hotel.fr are not commissionable.
THABOR HOTELLERIE will not be held responsible for external links posted on www.saint-antoine-hotel.fr leading to other websites.
RATES
Unless stated otherwise, the prices included on the website are provided in Euros (VAT included) per room and per night, for a given number of people per room on the selected date.
Unless otherwise stated, additional services (breakfast, half-board, car park, etc.) are not included in the price.
The tourist tax, different in each location, is not included in the publicised price but is visible within the hotel and should be paid when on your stay.
BOOKING CONFIRMATION
Online bookings generate automatic email confirmation containing details of the booking.
If you do not receive a confirmation email, please contact our booking team on +33 (0) 223 443 333 or reception@saint-antoine-hotel.fr or via the Contact section of the website.
BOOKING, CANCELLATION, AND CHANGES TO BOOKINGS BY CUSTOMER
Unless otherwise stated in the terms and conditions for certain rates detailed below, then bookings may be cancelled or changed by the guest up to 48 hours before their planned date of arrival, either by phone or via our website (cancel or change booking).
Bookings made via www.saint-antoine-hotel.fr are non-transferable and may not be resold to a third party or via a website.
The hotel will bill the first night of your planned stay if:
- You do not arrive on the scheduled day without having cancelled with 48 hours' notice
- You cancel the booking within 48 hours of scheduled arrival
- You leave the hotel on the day of arrival
Bookings run from midday on the day of arrival to midday on the day of departure.
Bookings are valid once the card type, card number, and expiry date (valid during stay), together with the cardholder name, have been provided.
Any complaints regarding bookings should be addressed to our hotel within 24 hours of making the booking.
BOOKING, CANCELLATION, AND CHANGES TO BOOKINGS BY THE HOTEL
If upon the customer's arrival there are no rooms available at the hotel, or in cases of force majeure, the hotel reserves the right to provide alternative accommodation in the best possible conditions. When this arises, the fees incurred by the transfer will be covered by the hotel and the guests are not eligible for aby further compensation of any kind.
The hotel may free itself of its obligations or suspend their provision if they cannot be fulfilled due to events beyond its control, as well as in cases of force majeure, and in particular when due to full or partial destruction of the hotel, strike, natural disaster, fire, internal or external technical issues, and any other event that may prevent execution of the service.
DEPOSIT AND PAYMENT FOR YOUR STAY
When making a booking, the guest provides their bank details as a deposit, unless otherwise stated in the special conditions governing special offers and promotions (see Special Conditions for Online Rates www.saint-antoine-hotel.fr at bottom of page).
You pay for your stay and any extras during your stay at the hotel, unless stated otherwise for rates subject to special conditions. If payment is made in a currency other than the EURO, the customer will cover any exchange fees.
PRIVACY
THABOR HOTELLERIE uses a service provider named AVAILPRO to manage the online booking process. As such, THABOR HOTELLERIE and AVAILPRO have signed a confidentiality agreement to ensure the confidentiality of information provided as part of the booking process.
The information that Thabor Hotellerie requests from the guest are needed to record and confirm the booking.
Unless the guest requests otherwise after their stay, Thabor Hotellerie may use their email address to send the guest its newsletter, special offers, and an invitation to complete an online satisfaction survey.
In line with the French Data Protection Act 78-17 dated 6 January 1978, the website and all automated data processing of personal data is subject to CNIL declarations (No. 1212642, No. 1212643, No. 1212646, No. 1212649, No. 1212652, No. 1212653, No. 1212657, No. 1212658, No. 1212661, No. 1212665, No. 1212668, No. 1212671, No. 1212679, No. 1212680, No. 1212682, No. 1212684, No. 1212685, No. 1212693, No. 1212692, No. 1212687). Website users are informed that the information they provide on the website's forms are needed to process their request, and are provided to Thabor Hotellerie, the processing manager, for administrative and sales management purposes.
In line with Article 34 of French Data Protection law, you have the right to access, change, rectify, and delete your personal data held by THABOR HOTELLERIE Group, Le Saint-Antoine Rennes will not sell or share your information with any third parties.
COOKIES STORING INFORMATION IN VISITOR BROWSING
We send a cookie to your computer. It stores information about how you have browsed our website (pages viewed, date and time visited, etc.). We read this information when you next visit the website to offer you a tailored browsing experience and make you offers that best meet your needs.
This information is stored on your computer indefinitely. The cookie cannot be used to identify you.
You can prevent cookies from being stored on your computer in your browser's settings like so:
In Mozilla Firefox:
- Open menu and select "Options"
- Click on the "Privacy" icon
- Check the box for "Request that sites not track you"
In Microsoft Internet Explorer :
- Select the "Tools" menu and then "Internet Options".
- Click on the "Confidentiality" tab
- Select the desired level using the cursor.
Pricing Conditions
These conditions complete the General Terms of Sale We remind you that the online rates published on www.saint-antoine-hotel.fr are not commissionable.
1. STANDARD RATES
DISPLAYED RATE - BEST CURRENT PRICE
Bookings made at this rate may be cancelled or changed by the guest up to 4pm before their scheduled date of arrival, either by phone or via our website (cancel or change booking).
The hotel will bill the first night of your planned stay if:
- You do not arrive on the scheduled day without having cancelled before 4pm
- You cancel the booking after 4pm
- You leave the hotel on the day of arrival
Bookings are confirmed once the card type, card number, and expiry date (valid during stay), together with the cardholder name, have been provided as a deposit.
2. SPECIAL RATES
NO CANCELLATIONS OR CHANGES
Bookings with special rates cannot be cancelled or changed. As soon as the booking is confirmed, the hotel reserves the right to debit your card for the total value of your stay.
Bookings made with special rates cannot be changed, exchanged, or refunded once confirmed.
The booking may not be cancelled or changed for any reason. The hotel will bill the guest for the full stay, even if the room is not used.
Bookings are confirmed once the card type, card number, and expiry date (valid during stay), together with the cardholder name, have been provided for payment.